By submitting an order on this website, you are agreeing to the terms that appear below, which will apply to any purchase made on this website.

To register with and shop with menash-nuts.com you must be eighteen years of age or over.

We will confirm acceptance of your order. This will occur either by message receipt on the website
immediately after you have confirmed your order, or by us sending an email to the email address you
have provided us with. At this point the purchase contract will be made and we will supply the goods to
you in accordance with your order and these Terms and Conditions.

Shipping Policy

The prices stated on the website will be inclusive of delivery charge.

The shipping  made by ECO Post service and reach most of the EU and US within couple business days. (3-10 business days)

Please contact us directly if you want us to use any other special method of shipping to your end.

Methods of Payment

Payment may be made by Visa and MasterCard. Your credit /debit card details will be encrypted to
minimize the possibility of unauthorized access or disclosure. Authority for payment must be given at the time placing your order. You will not be charged for items until they are dispatched.

Delivery

In the event that goods delivered to you are incomplete or include incorrect goods, you must notify us
promptly. You will not be charged for any incorrect goods or goods which you have not received.

We take a special care to ensure that the deliveries are made within a short delivery slot, and accordingly
it is your responsibility to ensure that the appropriate person will be the receiver of the package in order to avoid any delays. An appropriate person must sign for all goods on delivery.

In any event our liability to you will be limited to the price of the goods not delivered.

Should you fail to collect / get the parcel in time, we are entitled to charge you in full for an amount equal
to the items contained in your order.

We guarantee the quality of our goods. You must inspect the goods and notify us promptly of any
dissatisfaction with your order. We will promptly and fully refund the cost of any goods that do not meet
with your reasonable satisfaction. We will arrange for your goods to be returned to us.

Security and Privacy Policy

We take your security very seriously and have gone great lengths to ensure that your shopping
experience with us is absolutely safe.

We respect your privacy and we are committed to protecting your privacy. The personal information that
you give us is held with care and security. We do not sell, rent or transfer this information to third parties for their marketing purposes. We will only use the information that we collect about you lawfully.
We collect information about you in order to process your order and to provide you with the best
possible service.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information that we collect about you includes:

Name; Address; Telephone Number; Email address; Credit card details.

We will never collect sensitive information about you without your explicit consent.

The information that we hold will be accurate and up-to-date. You can check the information that we
hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security
policy and the law.

We may use technology to track the patterns of behavior of visitors to our site. This can include using a
“cookie” which would be stored on your browser. You can usually modify your browser to prevent this
happening. The information collected in this way can be used to identify you unless you modify your
browser settings.

If you have any questions or comments about your privacy please contact us.

Customer Complaints

Any customer complaints should be addressed to the Menash- Nuts Customer Service Helpline, the email address and telephone numbers of which are listed on our website in “Contact Us”.

If you have an order query, please email us customersupport@menash-nuts.com

Returns & Refund

Policy for return of non – defective products, in accordance with Transaction Cancellation Regulations 2010.

1. A product may be returned or replaced solely in accordance with the terms below:

1.1 Return/replacement of products within 14 days of the date of the receipt, subject to presentation of
original invoice or other proof to the satisfaction of the company.

1.2 Return shall be possible only for whole and undamaged products, in their original packaging and
provided that the products were not used.

1.3 The products will be returned to the company by the customer, at the customer’s expense to the
address of the company appearing on the packaging.

2. Refund

2.1 If payment was made by credit card, in the event that the account of the company was not yet
credited, the charge will be cancelled.

2.2 If the account to the company was credited, it shall inform the credit company regarding cancellation
of the transaction and the credit company will credit the account of the customer.